Frequently Asked Questions

No. Buddilio is a social discovery and experience platform designed to help adults find companions and discover events, activities and experiences. It is not a dating or matchmaking platform.

Buddilio is available to adults aged 21 years and above. You may be required to provide your date of birth during registration.

Not necessarily. Users may browse Buddilio and access certain free features without a paid membership. Some features, experiences, events or premium services may require payment.

Yes. Buddilio is designed to help users discover companions and social experiences, subject to availability and the applicable service terms.

Yes. Depending on availability, Buddilio may offer companionship and experiences connected with weddings, parties, dining, events, social gatherings, activities, travel and lifestyle experiences.

Not necessarily. Buddilio is not a dating or matchmaking service. Users are expected to maintain respectful and appropriate boundaries.

Buddilio may use verification mechanisms depending on the feature, service and availability. Verification does not mean that Buddilio guarantees a person's identity, character, background or behaviour. Users should always exercise reasonable caution.

Cancellation and refund eligibility depends on the applicable membership or purchase terms. Please review the Cancellation & Refund Policy before purchasing.

Membership renewal will occur only where the applicable membership terms clearly provide for renewal and the user has authorised the applicable renewal mechanism. Users should review their membership status and renewal terms.

Refund eligibility depends on the product, membership, event, booking and applicable cancellation policy. Some purchases may be non-refundable. Please review the applicable cancellation terms before payment.

Yes. Users can report inappropriate, unsafe, abusive, fraudulent or suspicious behaviour through the available reporting mechanism or by contacting Buddilio Support.

Move to a safe or public location and contact appropriate local emergency services where necessary. You should also report the incident to Buddilio.

No. Never share bank passwords, OTPs, card PINs, internet banking credentials, payment passwords or sensitive financial information with another user. Buddilio will not ask you to provide your banking password or payment PIN to another user.

Users make their own decisions about meetings. Buddilio strongly recommends first meetings take place in public and populated locations.

Where account deletion is available, users may request deletion through the applicable account controls or by contacting Buddilio. Certain information may need to be retained where required by law, legitimate business requirements, dispute resolution or security purposes.